Support
How can we help?
Gazecue is made by one developer in Hamburg. Write to support@eduardbruch.com and you get an answer from the person who builds the app.
When you write, please include your device model, the iOS or iPadOS version and the app version (shown in the app’s Settings tab). A screenshot helps.
Common fixes
The camera or microphone does not work
Open the Settings app, scroll to Gazecue, and turn on Camera and Microphone. If the microphone is off, takes are recorded without sound. You can also use the prompter without the camera in prompt-only mode.
Saving to Photos fails
Gazecue needs permission to add videos to Photos. Open Settings, then Gazecue, then Photos, and allow adding photos. Your takes are always kept in the app’s Recordings tab, whatever you choose.
Pro is missing after a new install or on another device
Make sure you are signed in with the Apple Account you bought Pro with, then tap Restore Purchases on the Pro screen in the app.
Cancel or change a subscription
Open Settings, tap your name, then Subscriptions, then Gazecue. Cancel at least 24 hours before the current period ends. The lifetime purchase is one-time and never renews.
A refund
Purchases are made through Apple, so Apple handles refunds at reportaproblem.apple.com. If something in the app does not work, tell us first. We would rather fix it.
More answers
The FAQ covers what is free, what Pro adds, take length, video quality and billing. How we handle data is in the privacy policy.